Contact us
One address, answered by a person. Email hello@medicube.store and include your order number if you have one — it is the difference between an answer and a round trip asking for it.
Last updated July 28, 2026
hello@medicube.store is the only support channel, and it is monitored on business days. Expected response time: [TO CONFIRM].
There is no phone line and no live chat. We would rather answer thoroughly in writing than badly in real time, and a written answer is one you can go back to.
What to include
- Your order number, if your question is about an order.
- The email address you ordered with, if it is different from the one you are writing from.
- For a delivery problem: the tracking number and what the tracking last said.
- For a return: which items you want to send back. You do not need to explain why.
What we can answer quickly
Where your order is, how to start a return, whether a discount code applies, whether the balm suits a particular concern, and what is in it. The Refunds and Shipping pages answer most of these already, and linking you to them is usually faster than retyping them.
What we cannot do is give medical or dermatological advice. If you are asking whether this is safe alongside a prescription treatment, that is a question for the clinician who prescribed it.
Business details
Medicube is an independent US retailer of genuine medicube products and is not affiliated with or operated by medicube. Registered business name and postal address: [TO CONFIRM].
Medicube is an independent retailer of genuine medicube products and is not affiliated with, endorsed by or operated by medicube.