Refunds and returns

The 60-day guarantee

Skincare cannot be judged in a week. medicube's own published trial measures at two weeks, and a 10 g stick is roughly six to eight weeks of daily use — so a return window shorter than the product's own timeline would be a window designed to expire before you could form an opinion. 60 days is long enough to actually use it.

You do not need a reason. "It did nothing for me" is a complete and acceptable answer, and so is "I changed my mind". We will not ask you to prove you used it properly.

What you can send back

Anything you have not used. On a multi-pack that usually means the sealed sticks you never opened, and it means we do not expect the one you have been using back.

We do not require the outer carton, and a stick that has been opened and tried does not disqualify the rest of the order. What we cannot refund is a pack that has been fully used, or an item bought from somebody other than us — we can only refund what we sold.

How to start a return

Email hello@medicube.store with your order number and tell us what you are sending back. You will get a return authorisation and instructions the same way. Do not post anything back before you have that — an unannounced parcel is very hard to match to an order, and it delays your refund.

Return address: [TO CONFIRM] — we will send it with your return authorisation so nothing goes back to the wrong warehouse.

Who pays return postage

[TO CONFIRM] — this term has not been set yet and must be decided before the store takes live orders. It is one of the two things buyers check hardest on a refund page, and leaving it vague costs more sales than an honest "you pay it" would.

Where a return is our fault — wrong item, damaged in transit, faulty stock — we cover return postage regardless of what that term ends up saying.

When the money arrives

We refund to the original payment method. We do not issue store credit instead of a refund, and we do not deduct a restocking fee.

Once your return reaches us we process it within [TO CONFIRM]. After that, how quickly it appears is your bank's decision rather than ours — card refunds commonly take a further five to ten business days to post.

On a multi-pack, the refund is calculated on what you actually paid. If you keep some of a discounted bundle, the units you keep are re-priced at the rate that applies to that smaller quantity, and the difference comes off the refund. Nothing is clawed back beyond that.

Cancelling before it ships

Orders can be cancelled for a full refund any time before dispatch — that is a window of about 48 hours. Email us as soon as you know. After dispatch, treat it as a return.

Your statutory rights

Nothing on this page limits the rights you have under applicable US federal or state consumer law. Where those rights give you more than this policy does, they win.