Shipping

What it costs

Nothing. Standard shipping is free on every order to a US address, whether you buy one balm or five. There is no minimum spend, no "free over $0" threshold, and no handling fee added at checkout.

Shipping protection is offered as an optional extra at $3.95. It is genuinely optional — declining it does not change your rights under the refund policy or your statutory rights.

When it leaves us

Orders are picked and dispatched from our US facility within 48 hours. Orders placed on a Saturday or Sunday are dispatched on the following business day, because the facility does not pick at the weekend.

Once it is on its way you will get a tracking number by email. If 48 hours have passed and you have not seen one, write to us — it is usually an address that needs a second look.

How long it takes

Domestic delivery is typically 3 to 6 business days after dispatch. Business days means Monday to Friday; weekends do not count toward transit.

The "arrives by" date shown on the product page is calculated from the slow end of that window, not the middle, so it is a date we expect to beat rather than one we expect to meet. It is an estimate and not a guarantee — once a parcel is with the carrier, the carrier's network decides.

One honest limitation: that calculation rolls weekends forward but does NOT model US federal holidays. An order placed the day before Thanksgiving or Independence Day can therefore arrive later than the date shown. The two days of slack built into using the slow end of the window usually absorbs it, but not always.

Shipping outside the US

International destinations are offered at checkout where we can serve them. Rates, transit times and the list of countries we ship to are shown at checkout before you pay: [TO CONFIRM].

For international orders, any customs duty, import VAT or handling charge levied by the destination country is the recipient's responsibility. We cannot calculate or prepay it, and it is not included in the price you see here.

Wrong address, lost parcels and damage

If you spot a mistake in your address, email us immediately at hello@medicube.store with your order number. Before dispatch we can almost always fix it. After dispatch we cannot redirect the parcel, and a package returned to us as undeliverable is refunded minus nothing — but the reshipment starts the clock again.

If a parcel arrives damaged, or tracking says delivered and it is not there, tell us within seven days and we will replace it. If you bought shipping protection we replace it once, no questions. If you did not, we will still look after you — we just have to open a claim with the carrier first, which takes longer.